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Shipping Policy

Last updated: May 11, 2026

This Shipping Policy explains how orders placed through insulinepacket.com are processed, shipped, and delivered. If you have any questions, please contact us at supportinsulinepacket@gmail.com.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. During peak periods, holidays, or promotional campaigns, processing times may be slightly longer.

Processing time includes order review, quality checks, packing, and dispatch.

1. Shipping Times

Delivery times may vary depending on your location and the shipping method selected. Estimated delivery times are generally:

United Kingdom: 3–7 business days
International orders: 7–15 business days

These timeframes are estimates only and may be affected by customs clearance, local courier delays, public holidays, weather conditions, or other factors outside our reasonable control. UK online selling rules require delivery arrangements, costs, and estimated timing to be made clear before purchase.

1. Shipping Costs

Shipping costs, if any, will be clearly displayed at checkout before you complete your order. UK online selling rules require delivery options and costs to be shown clearly before the customer places an order.

We may occasionally offer free shipping promotions, which may be subject to minimum order values, limited locations, or promotional periods.

1. Order Tracking

Once your order has been dispatched, we may send you a tracking number and/or shipping confirmation, where available. Tracking information may take some time to update depending on the courier.

1. Delivery Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible, to the extent permitted by law, for delays, failed deliveries, or extra costs caused by incorrect or incomplete address details.

We cannot guarantee address changes once an order has been placed, although we will try to assist where possible.

1. Delayed Deliveries

If your order is delayed, please first check your tracking information and then contact us at supportinsulinepacket@gmail.com.

Under UK consumer law, unless otherwise agreed, goods must be delivered without undue delay and in any event no later than 30 days after the contract is entered into.

1. Lost, Damaged, or Missing Parcels

If your parcel arrives damaged, incomplete, or is marked as delivered but has not been received, please contact us as soon as possible. To help us investigate, please include:

your order number,
your full name,
a short description of the issue,
photos of the parcel and item, where relevant.

The seller remains responsible for the delivery process in core consumer-law terms, and we may open an investigation where needed.

1. Customs, Duties, and Import Charges

For international orders, customs duties, import taxes, or local handling charges may apply depending on the destination country. Unless otherwise stated, these charges are the customer’s responsibility.

1. Split Shipments

In some cases, items from the same order may be shipped separately due to stock location, packaging, or operational reasons. If this happens, your order may arrive in multiple deliveries.

1. Returned or Undeliverable Packages

If a package is returned to us because of an incorrect address, failed delivery attempts, refusal, or customs issues, additional shipping charges may apply before reshipment.

1. Returns and Cancellation Rights

Shipping arrangements do not affect your legal cancellation or return rights. For online orders, consumers generally have the right to cancel within 14 days of receiving the goods, subject to applicable exceptions. Please see our Returns & Refunds Policy for full details.

1. Contact Us

If you have any questions about shipping, please contact:

Insuline Packet
Website: insulinepacket.com
Email: supportinsulinepacket@gmail.com